So Wow Bag · Client Information
Purchase Information
The details of your purchase, thoughtfully arranged.
Before you purchase
Each piece is presented through carefully selected photography, a clear description of its condition, and details of its accompanying accessories and packaging. Each listing identifies the piece as Boutique, Pre-Order, Collector or Vintage. Should you require further information or additional photographs, our Concierge is available to assist.
Our patented five-step verification process combines laser verification, AI-assisted analysis and expert human assessment to establish each piece’s authenticity.
Every purchase includes a Certificate of Acquisition, documenting the item and its acquisition by So Wow Bag.
For clients or third parties seeking official verification of a purchase, a request may be submitted through our Official Purchase Verification page.
Boutique and Pre-Order pieces are sourced directly from the boutique and dispatched to you from their place of origin.
Placing your order
Orders may be placed through our website, by email, or via any messaging service listed in our Communication Selector.
For enhanced privacy, we recommend Threema.
Your order is confirmed upon issuance of our order confirmation. Any applicable terms will be presented before you commit. Upon issuance of the Payment Confirmation, your purchase becomes binding and cannot be cancelled or refunded, except where required by applicable law.
Orders may be placed by you or an authorised representative. Delivery is arranged for the named recipient or a representative agreed with our team in advance.
Payment
Choose your preferred currency, and we’ll do our best to accommodate it.
All applicable charges will be made clear before you place your order. Taxes, VAT, customs duties and documentation fees are included in the final price for your convenience.
Delivery
Delivery destinations
Search or select a country to check delivery eligibility.
Only the destinations listed below are currently eligible for delivery.
North America
- Bahamas
- Canada
- Honduras
- Jamaica
- Mexico
- United States (US)
South America & Caribbean
- Argentina
- Aruba
- Brazil
- Chile
- Costa Rica
- Cuba
- Curacao
- Dominican Republic
- Haiti
- Panama
- Peru
- Uruguay
- Venezuela
Europe
- Abkhazia
- Albania
- Armenia
- Austria
- Azerbaijan
- Belarus
- Belgium
- Bosnia & Herzegovina
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Georgia
- Germany
- Greece
- Hungary
- Ireland
- Italy
- North Macedonia
- Kazakhstan
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Moldova
- Monaco
- Montenegro
- Netherlands
- Norway
- Portugal
- Romania
- Russia
- San Marino
- Serbia
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Turkey
- United Kingdom (UK)
Middle East
- Bahrain
- Iran
- Israel
- Jordan
- Kuwait
- Oman
- Qatar
- Saudi Arabia
- United Arab Emirates (UAE)
- Yemen
Asia
- Bangladesh
- Brunei
- Cambodia
- China
- Hong Kong (HK) – SAR
- India
- Indonesia
- Japan
- Kyrgyzstan
- Macau – SAR
- Malaysia
- Maldives
- Pakistan
- Philippines
- Singapore
- South Korea
- Tajikistan
- Thailand
- Vietnam
Africa
- Algeria
- Botswana
- Egypt
- Kenya
- Morocco
- Namibia
- South Africa
- Tanzania
- Tunisia
- Zambia
- Zimbabwe
Australia & Pacific
- Australia
- Fiji
- New Zealand
Optional arrangements
An eligible piece may be reserved for up to 90 days. Ask the Concierge to confirm availability and dates.
We can omit personal details from client-facing documents where possible, while retaining information required for payment, customs and law.
Gift packaging and a personal card can be arranged during checkout, should you wish to make the moment extra special.
Delivery arrangements
A change of address. The destination country cannot be changed after confirmation. A city change may be possible; any additional cost will be shared for approval first.
Discreet, secure delivery. Identity checks and signed delivery can be requested at checkout, and may be required by law.
Documentation & ownership
Certificate of Acquisition. Every piece is accompanied by a Certificate of Acquisition documenting the details of the piece and its acquisition.
Digital Twin™ add-on. Available for an additional charge on eligible pieces. Discover Digital Twin™ for details.
Packaging. Original boutique packaging is included with boutique and pre-order purchases, subject to availability and the size of the item. For certain pieces, the original box may be unavailable or unsuitable for shipping. If original packaging is important to you, please contact our Concierge before placing your order.
Your Purchase Documents
Each stage of your acquisition is documented with care.
Order Confirmation
Confirms your accepted order and records the details of your acquisition.
Payment Confirmation
Issued once your payment has been successfully received or verified.
Purchase Receipt
Provided upon completion of your order as a record of the completed purchase.
Your available purchase documents can be accessed through your Client Room.
After your purchase
Pre-Orders. Deposit, balance and estimated timing are confirmed before you commit. Once the balance is requested, payment is due within 10 calendar days unless your written terms say otherwise. Applicable legal rights remain unaffected.
Order records. View your order status and available receipts in your Client Room, or contact the Concierge for help.
Gift Cards. Eligible cards can be applied according to their terms.
Purchase policy. Given the exclusive nature and high value of our pieces, all purchases are considered final.