Terms & Conditions

These Terms explain how SO WOW BAG works with clients when they browse our website, purchase a piece, request sourcing, use our services or communicate with our team. We have written them to make our arrangements clear while recognising the care and individual attention that exceptional pieces require.

Effective date: 11 October 2026 · Last updated: 31 October 2026

01Who we are

SO WOW BAG is a trading brand operated by Frolance Limited (“So Wow Bag”, “we”, “us” or “our”). Our published business address is Suite C, World Trust Tower, 50 Stanley Street, Hong Kong. These details should be read alongside the contracting-entity details in your order confirmation, where applicable.

We offer selected luxury handbags and related services, which may include sourcing, pre-orders, collector and vintage pieces, private selling arrangements, gift cards, authentication-related services and optional digital services. Not every service or product is available in every destination.

02About these Terms

These Terms apply to your use of our websites and to orders and services placed through the website, by email, through our Concierge or through another communication channel we approve. A product listing, written quotation, order confirmation, seller agreement, gift card terms or service-specific disclosure may contain additional terms. If a specific written agreement conflicts with these general Terms, the specific agreement will apply to that matter to the extent of the conflict.

By using the website or placing an order, you confirm that you have read these Terms and have legal capacity to enter into the relevant agreement. You must be at least 18 years old, or the age of legal majority where you live if higher, to place an order or use a paid service.

03Our role and sourcing arrangements

Depending on the item and the agreed transaction, So Wow Bag may act as seller, independent reseller, sourcing intermediary, procurement facilitator or coordinator of a specific service. The applicable role, item details, price, payment arrangements and any material conditions will be stated in the listing, quotation or order confirmation.

We may source pieces through boutiques, collectors, dealers, consignors, private clients and carefully selected independent service providers. We may also use independent providers for payment processing, authentication support, fulfilment, shipping or other operational services. These arrangements do not, by themselves, create a partnership, agency or endorsement between So Wow Bag and a third-party brand. The identity of the contracting seller or service provider will be disclosed where required by applicable law or the particular transaction.

SO WOW BAG is independent of the luxury brands whose products may appear on our website. Brand names, trademarks and logos belong to their respective owners and are used only to identify the relevant products or services. Unless expressly stated, no brand owner sponsors, endorses or is affiliated with So Wow Bag.

Unless expressly stated otherwise in writing for a specific transaction, when providing bespoke sourcing and concierge services where a comprehensive all-inclusive fee is issued, the Company acts fundamentally as a sourcing agent and procurement facilitator on behalf of the client. In such instances, the funds intended for the physical item acquisition are treated as reimbursable disbursements passed directly to verified third-party trade sources, and do not constitute the core commercial revenue of the Company.

04Product information, condition and availability

We aim to describe each piece accurately, including its category, condition, material, colour, included accessories and relevant provenance information where available. Please review the full description and images and contact our Concierge before ordering if any detail is important to your decision.

Photographs are provided to help you assess the piece but may not reproduce colour, texture, scale or finish exactly on every screen. Natural materials may show grain variation, patina, creasing or other characteristics. Pre-owned pieces may show wear consistent with their disclosed condition. Any material condition details known to us will be described in the listing or otherwise communicated before the order is finalised.

Packaging, dust bags, receipts, certificates, accessories and other accompanying items are included only where stated or confirmed. Original boutique packaging is subject to availability and suitability for the item and shipment. Documentation may be unavailable or redacted where necessary to protect privacy or confidential information; its absence alone does not determine authenticity.

Listings and quotations are subject to availability and may be corrected or withdrawn if an item becomes unavailable or information is materially incorrect. If a material error affects an order already placed, we will contact you and explain the available options, including cancellation and refund where appropriate or required by law.

05Authenticity and documentation

We apply our stated verification procedures to pieces offered by So Wow Bag. Where described for the relevant item or service, our process may combine laser-based checks, AI-assisted analysis and expert human inspection. The precise scope of a review depends on the item, available evidence and service purchased.

An authentication assessment is a professional assessment based on the examination and information available at the time. It is not a guarantee against every possible uncertainty, later discovery or difference of opinion. This wording does not exclude liability for fraud, a knowingly false statement, failure to exercise a duty imposed by law or any other liability that cannot lawfully be excluded.

Any certificate or verification record applies only to the item and scope identified in it. It must not be altered, separated from its identifying details or treated as a brand-issued document unless it expressly is one.

06Orders and contract formation

An enquiry, wishlist entry, sourcing request or submitted checkout does not by itself mean that we have accepted an order. We may need to confirm availability, sourcing, condition, payment, delivery feasibility and any required checks before acceptance.

A contract is formed when we issue an order confirmation or otherwise clearly confirm acceptance in writing. The confirmation may specify the item, total price, currency, payment method, delivery arrangement, timing, deposit or balance due and any item-specific conditions. Please review it promptly and contact us if something is incorrect.

We may decline or cancel an order where reasonably necessary because an item is unavailable, a listing contains a material error, payment is not completed, fraud or security concerns arise, legal or sanctions restrictions apply, or fulfilment cannot reasonably be completed. If we cancel after receiving payment and the cancellation is not due to your breach or a lawful deduction, we will refund amounts paid for the unfulfilled item or service, subject to applicable law.

07Prices, currency, taxes and payment

The price and currency applicable to your order will be shown in the listing, quotation or order confirmation. Currency conversion displays are provided for convenience unless expressly stated to be the transaction currency. Your bank, card issuer or payment provider may apply conversion rates or fees.

Available payment methods may include online card payment, bank transfer, cash settlement in locations where expressly offered, eligible gift cards, selected local payment methods and certain digital-asset payments where agreed in advance. Availability depends on the destination, transaction and method. Any processing fee or additional charge under our control will be disclosed before you commit to the relevant payment.

Payment instructions, deadlines and any required deposit or balance will be provided with the order. We may pause sourcing, reservation or dispatch until cleared funds are received. You must use a payment method you are authorised to use and provide accurate payment information. We do not ask clients to bypass a payment provider’s security or legal requirements.

Prices and order totals will explicitly state the scope of the included services. For international deliveries, our concierge team is delighted to facilitate regional entry arrangements and coordinate customs preferences according to your specific guidance. Unless a comprehensive all-inclusive delivery structure is expressly agreed upon in writing, any destination-specific local import duties, taxes, or statutory charges imposed by local authorities remain the final structural positioning of the client. We will not knowingly describe a charge as included if it is not.

08Pre-orders, deposits and sourcing requests

A pre-order or sourcing arrangement may require a deposit or other advance payment to reserve an opportunity or begin work. Before you pay, we will confirm the amount, what it covers, the balance (if any), the expected process and the conditions that apply if the item cannot be sourced or you decide not to proceed.

Any deposit treatment will be stated in the relevant written quotation or order confirmation and will be applied only to the extent permitted by law. If we cannot fulfil an accepted order for reasons within our responsibility, we will explain the position and refund amounts due for the unfulfilled order. If you cancel or fail to pay a balance by the agreed deadline, we may release the reservation and apply any clearly disclosed, lawful charge for work already performed or costs reasonably incurred; we will not rely on a term that is unenforceable under applicable law.

Sourcing timelines are estimates unless we expressly agree to a fixed date in writing. Boutique availability, supplier responses, verification, customs and transport can affect timing. We will communicate material changes when reasonably practicable.

09Delivery, collection and risk

Available delivery destinations and methods are confirmed for the particular order. The delivery address, recipient, charges, estimated timing and any special arrangement will be agreed or confirmed before dispatch. You are responsible for providing complete and accurate delivery information and ensuring that the recipient can receive the shipment.

Delivery dates are estimates unless expressly agreed as guaranteed. Delays may arise from carriers, customs, security checks, weather, public authorities or other circumstances outside our reasonable control. We will take reasonable steps to assist with tracking and resolution.

Do not refuse or redirect a shipment without contacting us, as this may create additional costs or delay. If delivery fails because information supplied by you is incorrect or the recipient is unavailable, we may seek recovery of reasonable additional delivery or storage costs where permitted by law and disclosed to you. Responsibility for loss or damage passes only as provided by the applicable contract and mandatory law; nothing in these Terms overrides statutory rules on delivery or transfer of risk.

Collection, hand delivery, or bespoke hand-carry concierge delivery arrangements may be coordinated for exceptional pieces and must be expressly confirmed in writing. Where hand-carry delivery is executed by our concierge representative outside of Hong Kong, the digital or physical signing of the Delivery Note / Order Receipt by the client serves as the definitive and conclusive proof of successful international service execution and risk transfer. Do not assume that a particular arrangement is available until it is confirmed for your order.

10Cancellations, returns and refunds

Luxury pieces may be unique, sourced specifically for a client or reserved after individual consultation. Our cancellation and return arrangements will therefore be stated clearly for the transaction before you commit. Where the law permits, a completed sale of a specifically identified luxury item may be final except as expressly agreed in writing.

Nothing in these Terms removes a cancellation, return, repair, replacement, price-reduction or refund right that applies under mandatory law. Where a statutory cooling-off right applies, any exception for personalised, perishable, sealed or other categories will be relied on only if the legal requirements for that exception are met. Please contact our Concierge promptly if you believe an item is incorrect, damaged in transit or not as described, and retain the packaging and relevant evidence while the matter is reviewed.

Where a refund is due, it will ordinarily be made to the original payment method unless another method is agreed or required. Processing times may depend on the payment provider or bank. Any lawful deduction will be explained.

11Gift cards and promotional offers

Gift cards may be redeemed only in accordance with the terms communicated with the particular card. Eligibility, currency, expiry, redemption limits, remaining balance and transferability depend on those terms and applicable law. Do not assume that a gift card is redeemable for cash or can be used for every service unless expressly stated.

Promotional codes, private offers and discounts may be limited by date, product, client, transaction or other conditions disclosed when offered. Unless expressly stated, offers cannot be combined, transferred or applied retrospectively to a completed order. We may withdraw an offer where there is misuse, fraud or a clear error, subject to applicable law and any offer already contractually accepted.

12Private selling and seller submissions

12.1 Scope of the service

SO WOW BAG may, at its discretion, consider luxury handbags and other eligible items submitted by private individuals or corporate sellers for potential presentation, private sale or another selling arrangement agreed in writing. Submitting an item does not guarantee acceptance, publication, a sale, a particular valuation or a payout. We may decline an item or discontinue consideration at any stage.

These provisions establish the general conditions for seller submissions. If we agree to proceed, the specific commercial arrangement will be recorded in a separate written seller agreement or transaction confirmation. That document governs the particular transaction and prevails over this Section to the extent of any inconsistency.

12.2 Seller eligibility and authority

The person submitting an item (the “Seller”) must be its lawful owner or have valid authority from its lawful owner to offer it for sale. The Seller must provide accurate identity and contact information and, where acting for a company, another person or an estate, evidence of authority if requested.

The Seller must not submit an item that is stolen, counterfeit, unlawfully obtained, subject to an undisclosed ownership dispute, pledged or otherwise encumbered in a way that prevents the proposed sale, or subject to an undisclosed restriction. The Seller must disclose any known third-party ownership interest, security interest, lien, claim or other circumstance affecting the right to transfer the item.

12.3 Seller identity and item information

Before considering an item, SO WOW BAG may request information and documents reasonably necessary to identify the Seller, establish their authority, understand the item’s origin and assess its suitability. This may include brand, model, identifying references, materials, colour, condition, wear, damage, repairs, alterations, accessories, packaging, receipts, invoices, certificates, provenance, country and approximate date of acquisition, and the item’s current location.

The Seller must disclose any known issue that could reasonably affect authenticity, condition, value, ownership, availability or the decision to proceed. The Seller must promptly correct inaccurate or incomplete information and notify SO WOW BAG if any material information changes.

12.4 Proof of possession and verification

SO WOW BAG may require evidence that the exact item submitted is currently in the Seller’s possession and available for the proposed transaction. We may issue a unique verification code or specific verification instructions. The Seller may be required to provide recent photographs and an unedited video showing the item together with the code and the date requested by SO WOW BAG.

Requested evidence may include clear photographs of the front, back, sides, interior and identifying details; a photograph of the item beside the Seller’s personalised verification card; a photograph showing the Seller holding the item and card; and a continuous video showing the card, the item from different angles, its interior and selected identifying features. We may also request additional detail photographs or a live video call.

The Seller confirms that submitted photographs and recordings depict the exact item offered and are genuine and current to the best of the Seller’s knowledge. Evidence may be rejected if it is outdated, incomplete, inconsistent, misleadingly altered or insufficient. Proof of possession is not, by itself, proof of legal ownership, good title, provenance or authenticity. Submission of evidence does not constitute acceptance or an authentication certificate.

12.5 Seller retains possession before collection

Unless a separate written agreement expressly provides otherwise, the Seller must retain physical possession and control of the item until SO WOW BAG confirms that a proposed transaction is sufficiently advanced and arranges a private handover. We do not require sellers to ship or courier items to us as a standard submission procedure. The Seller must not send or deliver an item to SO WOW BAG, its representatives or another address without prior written instructions and express acceptance of that delivery arrangement.

The Seller is responsible for keeping the item safe, secure and in the disclosed condition while it remains in the Seller’s possession. The Seller must promptly notify us if the item is sold, transferred, pledged, becomes unavailable, is damaged or lost, changes location, or is no longer in the Seller’s possession.

12.6 Listing and presentation

If SO WOW BAG decides to present an item, the Seller grants us a non-exclusive permission to use the item information, photographs and other materials supplied for evaluating, presenting, marketing and facilitating the agreed selling arrangement. The Seller confirms that they have the necessary rights and permissions to provide those materials. We may edit or refine descriptions for clarity and presentation without knowingly misrepresenting material product information.

SO WOW BAG may determine whether, where and for how long an item is presented, and may decline, suspend, amend or remove a listing. A listing does not guarantee publication, promotion, reservation or sale. The Seller must not use our name, logo, branding, photographs or other intellectual property for their own commercial purposes without prior written permission.

12.7 Pricing and commercial arrangements

The Seller’s proposed amount, expected payout and other commercial expectations must be discussed and confirmed separately in writing. Unless otherwise expressly agreed, SO WOW BAG retains discretion over the customer-facing presentation and selling price. The Seller’s agreed payout and our customer-facing price are separate commercial matters; the Seller must not assume that the payout represents the displayed price or the total amount received by SO WOW BAG.

The separate seller agreement or transaction confirmation will identify the applicable arrangement, including, as relevant, whether SO WOW BAG purchases the item directly or arranges a sale on the Seller’s behalf; the agreed seller payout and currency; any fee, commission or deduction; payment method and payout conditions; pricing authority; ownership, custody and risk transfer; collection and inspection arrangements; and withdrawal, return and unsold-item arrangements. No purchase, consignment, agency or other commercial relationship is created solely by an enquiry, submission, verification request or online listing.

12.8 Buyer interest and private collection

Where a potential buyer is ready to proceed, SO WOW BAG may notify the Seller and ask the Seller to reconfirm that the exact item remains available, in their possession and in the condition disclosed. Subject to the transaction arrangements confirmed in writing, we may secure or receive buyer funds before arranging a private collection or handover with the Seller.

The Seller must cooperate in arranging a reasonable handover appointment and make the exact item available for inspection by SO WOW BAG or its authorised representative. The Seller must not substitute another item, remove or exchange material components, conceal a known defect or make an undisclosed alteration between submission and handover.

12.9 Physical inspection and authentication

All items are subject to physical inspection and any authentication or verification procedures considered appropriate by SO WOW BAG before final acceptance. Inspection may include examination of materials, construction, hardware, stitching, identifiers, condition, accessories and supporting documentation. We may use internal procedures or appoint independent specialists where appropriate.

Photographs, videos, receipts, certificates or other documents do not replace physical inspection and do not oblige SO WOW BAG to accept an item. We may decline to proceed if the item differs materially from the submitted evidence or description, fails applicable inspection or verification requirements, presents an ownership or provenance concern, or otherwise does not meet the requirements of the proposed transaction.

If an item is not accepted, the parties will follow the return or hand-back arrangements applicable to the transaction. Buyer refunds, cancellations and other payment treatment will be handled under the relevant buyer terms and specific transaction arrangements. No seller payout becomes due solely because a buyer expressed interest, placed an order or provided funds. Seller payout is governed by the written seller agreement and its inspection, acceptance, completion and payment-settlement conditions.

12.10 Handover, custody and risk

The Seller remains responsible for the item while it is in the Seller’s possession and before it is physically handed over to SO WOW BAG or its authorised representative. At handover, we may record the item’s condition, identifying features, accessories, date, time and any visible discrepancies, and may ask the Seller to confirm the handover details in writing.

The point at which physical custody and risk of loss or damage transfer will be stated in the applicable written seller agreement or handover record. Submission of photographs or scheduling an appointment does not transfer custody or risk. The Seller must disclose any damage or change in condition before handover. We may refuse an item where its condition or identity differs materially from what was agreed.

12.11 Seller cooperation and response after a sale

If SO WOW BAG notifies the Seller that the item has been successfully sold or that action is required to complete the agreed transaction, the Seller must contact us within ten (10) calendar days of the notification, unless a different period is agreed in writing. If the Seller does not respond within that period, we may treat the contact as inactive, suspend or close the relevant listing or transaction file, and decline further cooperation or future submissions.

12.12 Seller responsibility and inaccurate information

The Seller is responsible for ensuring that declarations, item details, ownership information, provenance statements, photographs, recordings and supporting documents supplied to SO WOW BAG are accurate and not misleading. The Seller is responsible for direct loss, claims or reasonable expenses suffered or incurred by SO WOW BAG to the extent arising directly from a materially false or misleading declaration; lack of legal ownership or authority; an undisclosed third-party ownership claim, lien, security interest or restriction; an item knowingly supplied as counterfeit, stolen or unlawfully obtained; a material substitution or undisclosed alteration; or a material misrepresentation concerning identity, condition, provenance or availability.

This responsibility applies only to the extent the relevant loss, claim or expense is directly attributable to the Seller’s conduct or breach. It does not make the Seller responsible for loss caused by SO WOW BAG’s own negligence, breach of contract or unlawful conduct, and does not limit liability that cannot lawfully be limited. We may suspend consideration, cancel a proposed transaction, retain relevant evidence and take reasonable steps to protect clients and our business where credible concerns arise.

12.13 Withdrawal and unsold items

Before a separate seller agreement is concluded, the Seller may ask us to withdraw an item from consideration or remove its listing. Once a specific transaction has been agreed or buyer funds have been received or secured, withdrawal may be subject to the written seller agreement, transaction status and any lawful costs or obligations already incurred. The procedure for an item that remains unsold, is withdrawn, is not accepted after inspection or is otherwise returned will be set out in the applicable written agreement or confirmation.

12.14 Seller information and privacy

SO WOW BAG may collect and use the Seller’s identity and contact details, communications, item information, photographs, videos, verification codes, supporting documents and transaction records for seller verification, proof-of-possession review, ownership and provenance checks, fraud prevention, listing administration, authentication coordination, transaction and payment management, dispute handling and legal compliance.

Such information will be handled in accordance with the SO WOW BAG Privacy Policy and applicable data protection requirements. We may share relevant information with authorised personnel, professional advisers, verification specialists and service providers where reasonably necessary for these purposes or where required or permitted by law. The Seller should not submit unnecessary sensitive personal information or unredacted documents containing unrelated third-party information. Where appropriate, unrelated details may be redacted if the remaining evidence is sufficient.

We may retain relevant records for as long as reasonably necessary for the purposes described in our Privacy Policy, including transaction administration, legal compliance and the establishment or defence of legal claims.

12.15 No guarantee or brand affiliation

Reviewing, listing or inspecting an item does not constitute a guarantee of authenticity, provenance, ownership or future value unless expressly stated in a separate written document. SO WOW BAG is independent of the luxury brands whose products may be submitted. Unless expressly stated otherwise, no brand owner sponsors, endorses, approves or is affiliated with SO WOW BAG or the private selling service.

12.16 Governing terms

This Section forms part of the SO WOW BAG Website Terms & Conditions and must be read with our Privacy Policy and any separate seller agreement or transaction confirmation. Where a separate written agreement addresses the commercial terms, collection, inspection, custody, risk, payout, withdrawal or return of a particular item, that agreement governs those specific matters to the extent of any inconsistency. Nothing in this Section excludes or limits any right, remedy or liability that cannot lawfully be excluded or limited.

13Digital services and Digital Twin™

Digital services, including any Digital Twin™ offering, are available only where described for an eligible item and accepted in the order. The price, deliverables, eligibility, activation, transfer and continuing-service conditions will be stated separately.

Unless a specific written agreement expressly says otherwise, a digital record or token does not itself transfer ownership of the physical handbag, grant intellectual-property rights in a third-party brand, or promise any investment return, resale value, liquidity or market. Any digital feature depends on the systems and processes described for that service. You are responsible for safeguarding credentials or wallets under your control and must not use a digital service unlawfully.

14Website use and intellectual property

Website text, design, photography, graphics, logos and other content are owned by or licensed to So Wow Bag or the relevant rights holder and are protected by applicable intellectual-property laws. You may use the website for personal, lawful browsing and purchasing. You must not copy, scrape, republish, commercially exploit, alter or distribute website content, product images or certificates without prior written permission, except where the law permits.

You must not interfere with the website, attempt unauthorised access, introduce malicious code, misrepresent your identity, infringe another person’s rights or use our services for fraud or unlawful activity. We may restrict access where reasonably necessary for security, legal compliance or protection of the business and its clients.

We aim to keep the website available and accurate but do not promise uninterrupted access or that every feature will always be error-free. We may maintain, update or discontinue website features. This does not affect rights under an accepted order or applicable law.

15Privacy and communications

We use personal information to respond to enquiries, process orders, provide services, prevent fraud, meet legal obligations and manage our client relationships, as explained in our Privacy Policy. We may share information with service providers where reasonably necessary to carry out a transaction or service, protect clients, or comply with law. We do not treat marketing consent as a condition of making a purchase where it is not required.

Service messages about an enquiry, order, payment, delivery, security or legal matter may still be sent where appropriate even if you opt out of marketing communications. Please consult our Privacy Policy for details of data handling and your available choices.

16Liability and events outside our control

Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, wilful misconduct, or any liability that cannot lawfully be excluded or limited. Nothing limits mandatory consumer rights.

Subject to that safeguard, we are not liable for indirect or consequential loss, loss of anticipated profit, loss of opportunity or a change in a product’s future resale or market value to the extent such exclusions are permitted by applicable law and the loss was not otherwise recoverable. For business customers only, and to the extent permitted by law, our total liability arising from a particular order or service will not exceed the amount paid or payable to us for that order or service. No cap applies where the law prohibits it, and this paragraph does not reduce a consumer’s statutory remedies.

We are not responsible for delay or failure caused by events reasonably beyond our control, such as natural disasters, public authority action, transport disruption, cyber incidents affecting essential providers, supplier interruption or emergency restrictions. We will take reasonable steps to limit the effect and communicate with you. If an accepted order cannot be fulfilled, any refund due will be handled in accordance with the order terms and applicable law.

17Indemnity and prohibited conduct

You are responsible for losses directly caused by your fraud, unlawful conduct, material breach of these Terms or infringement of third-party rights. Where permitted by law, you agree to compensate us for reasonable losses and costs arising from such conduct. This does not require you to indemnify us for our own negligence, breach of contract or unlawful acts, and does not apply where prohibited by consumer law.

18Suspension and termination

We may suspend access to the website or a service where reasonably necessary to investigate suspected fraud, protect clients or systems, comply with law, or address a material breach. Where appropriate and lawful, we will explain the reason and any steps needed to resolve the matter. Ending website access does not cancel obligations or rights that have already arisen under an accepted order.

19Complaints and disputes

If something has not gone as expected, please contact our Concierge first so we can understand the issue and seek a practical resolution. Include your order or enquiry reference and relevant details. This informal step does not prevent you from exercising a legal right or meeting a statutory deadline.

These Terms and any non-contractual obligations arising from them are governed by the laws of Hong Kong, subject to any mandatory rules that apply to you and cannot lawfully be displaced by agreement. The courts of Hong Kong shall have jurisdiction, subject to any mandatory consumer rights to bring proceedings elsewhere. This clause does not prevent a consumer from relying on mandatory protections or forums available under applicable law.

20Changes to these Terms

We may update these Terms to reflect changes in our services, business operations or legal requirements. The current version and its effective date will be published on this page. Changes apply prospectively and do not retrospectively alter an accepted order unless you agree or the law permits it. Where a material change affects an ongoing service, we will provide notice where required.

21General provisions

If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure or delay in exercising a right does not waive that right. You may not transfer your contractual rights or obligations without our written consent, except where applicable law allows otherwise. We may transfer or reorganise our business or relevant service arrangements where lawful and without reducing mandatory rights.

These Terms, together with the order confirmation and any applicable service-specific terms, form the agreement on their subject matter and replace prior general statements on that subject, without excluding liability for fraud or any rights that cannot lawfully be excluded. A person who is not a party to the relevant contract has no right to enforce it unless applicable law provides otherwise.

22Contact

For questions about these Terms, an order or a service, please contact SO WOW BAG through the Concierge or contact details published on our website. Please include your order reference where applicable.